Shipping Policy

Shipping Policy

Effective Date: 08/16/2025

  1. Introduction
    At Peak Health Haven, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, peakhealthhaven.com.

  2. Shipping Destinations

  • Countries We Ship To: United States

  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

  1. Shipping Costs

  • Domestic Shipping (USA):

    • Standard Shipping: [e.g., Free shipping on all orders over $5,500]

    • Flat Rate Shipping: [e.g., $800 flat rate depending on product for orders under $5,500]

  • International Shipping:

    • Standard International Shipping: [e.g., $1,000 flat rate depending on product]

  • Customs and Duties:

    • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

  1. Order Processing Time

  • Orders processed within 2–3 business days (Mon–Fri, excluding holidays).

  • Orders placed before 5:00 PM EST processed same day.

  • Weekend/holiday orders processed next business day.

  1. Estimated Delivery Time

  • Domestic: Standard (≈2 weeks), Expedited (≈1 week).

  • International: Standard (≈2–3 weeks).

  • Note: Delivery times are estimates and may vary due to weather, customs delays, or carrier issues.

  1. Shipping Methods and Carriers

  • Domestic Carriers: USPS, UPS, FedEx

  • International Carriers: DHL, FedEx International

  • All orders include tracking + insurance.

  1. Order Tracking

  • Tracking details (number, carrier, link) provided by email after shipment.

  • Customers can track via [peakhealthhaven.com/track-order] or carrier site.

  • Assistance available via support@peakhealthhaven.com.

  1. Delivery Issues

  • Delayed Packages: Contact support if delayed beyond estimate.

  • Lost Packages: Confirm address, check neighbors/building, then contact support.

  • Damaged Packages:

    • Take photos and contact support within 7 days.

    • We will arrange a replacement or refund.

  1. Missing Items

  • Report within 7 days of delivery with order details.

  • We will send missing items or issue refund.

  1. Return and Refund Policy

  • Returns accepted within 30 days.

  • Must be unused, undamaged, in original packaging.

  • Customer pays return shipping unless item defective or incorrect.

  • Refunds processed within 2–3 weeks to original payment method.

  • See full Return & Refund Policy for details.

  1. Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • Returned packages due to incorrect address will incur additional reshipment charges.

  1. International Customs and Duties

  • Customs clearance may delay deliveries.

  • Duties, taxes, and fees are the buyer’s responsibility.

  • Customs policies vary by country.

  1. Contact Information

  • Email: support@peakhealthhaven.com

  • Phone: 405-253-5429

  • Address: Peak Health Haven, Okarche, OK 73762, USA

  • Hours: Monday–Friday, 10 AM – 5 PM EST

  1. Changes to This Shipping Policy
    We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting. Please review periodically.

  2. Supplier Variations
    Certain products may ship directly from our suppliers. In such cases, shipping policies, timelines, and carrier services may vary depending on the supplier’s terms. Customers will be notified if any differences apply to their order.

 

Thank you for shopping with Peak Health Haven!

We appreciate your business and are committed to providing you with exceptional service.